Launch is the start, not the end.
Hosting, security, backups, updates and small changes. A fixed number of hours a month, with no year-long contract. I also take on projects I didn't build.
Do you recognise yourself in any of these?
Nobody is running backups
Everything works until it doesn't. The first time it doesn't, the question is how much data you lost, not whether there will be any.
Security updates are months behind
A known vulnerability in an outdated plugin is the most common way sites get compromised. Not because someone targeted you.
A small change waits for weeks
A new employee, a new price, a new reference. All of it fits in half an hour, and it sits there because you have nobody to send it to.
You don't know who to call when it goes down
The host says it's the site, the builder doesn't answer, and you lose enquiries while that gets sorted out.
What exactly you get.
Concrete, with no "and much more". If something on the list isn't for you, it leaves the scope and it leaves the price.
- Hosting, domain and email under supervision
- Regular backups, and a check that they can actually be restored
- Security updates and vulnerability monitoring
- A fixed number of hours a month for changes and new features
- Priority response when something stops
- Monthly review of traffic and enquiries
The process for this service.
At every step you know what we're doing, why we're doing it and what comes next.
Intro call
30 min · no charge
We talk about what you're building, where you are now and where you're going. By the end you know whether this is work for me at all, and if it isn't, I'll tell you who to call.
After launch
We measure what works, fix what doesn't and keep building. A support package with a fixed number of hours, or work as needed, whichever suits you.
You don't have to take my word for it. Here's what is already live.
Investment
Payment runs in phases, tied to deliverables, not in full up front. Scope, deadline and price are set in the contract before anything starts.
The things people usually ask at the third meeting.
Yes, and it's a large part of the support work I do. Before taking one on I review the state of it, because I can't vouch for something I haven't seen. After the review you know what condition it's in and what should be sorted before regular maintenance starts.
Hours don't roll over, but nothing extra is charged when you need more than agreed in another month, as long as the difference is reasonable. Support isn't counting minutes, it's someone keeping an eye on the project.
No. It's monthly and you stop it whenever you want. I hold that a client should be kept by the work, not by the contract.
For anything that has stopped, the same working day. For small changes, within the week. If you need faster than that, it gets agreed separately and in advance, not at the moment it's on fire.
Yes, and they need support most. Payments, fiscalisation and security demand regular attention, and a fault in a shop costs you sales directly.
Do you actually need something else?
If you have an idea worth doing properly, the first step is a 30 minute conversation.
No proposal and no pressure. You tell me what you're building, I ask the questions nobody has asked you yet, and by the end you know whether it's feasible, roughly what it costs and what the next step is. Whether or not we end up working together.
